6.1Beginner35 minutes
6.1 — Run structured discovery for a CRM support-copilot ask
What you will learn
- Interview owners and operators separately
- Capture NFRs with functional goals
- Write testable requirements and discovery exit criteria
← Build Exercises
Domain 6
Stakeholder Communication & Lifecycle Management
5 build exercises to practice the concepts in this domain.
6.2Intermediate35 minutes
6.2 — Communicate a workflow vs agentic decision with an ADR
What you will learn
- Frame decision criteria stakeholders accept
- Compare alternatives with costs and risks
- Record recommendation and rejects in an ADR
6.3Intermediate35 minutes
6.3 — Install an SLA feedback loop for a support copilot
What you will learn
- Publish agreed SLAs
- Schedule evidence-based cadence reviews
- Escalate drift and close the loop into backlog/evals
6.4Advanced40 minutes
6.4 — Build an implementation guidance pack
What you will learn
- Link diagrams to ADR rationale
- Write contracts and ownership tables
- Add LLM failure runbooks for handoff
6.5Advanced40 minutes
6.5 — Define lifecycle phases with exit criteria and ownership
What you will learn
- Write exit criteria per phase
- Staff handoff with accepted monitoring ownership
- Plan iteration intake from incidents and reviews